Privacy policy


At VELORA, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit or shop at velorafashion.co.

1. INFORMATION WE COLLECT

When you visit our website, place an order, or contact us, we may collect:

  • Personal details, including your name, email address, phone number, and shipping and billing addresses.

  • Order information, including purchased products, transaction details, and delivery information.

  • Payment information processed securely by our payment providers.

  • Technical information, including your IP address, browser type, device information, and website activity.

  • Information you provide when contacting our customer support team.

We also use cookies and similar technologies to support website functionality, understand customer preferences, and improve your shopping experience.

2. HOW WE USE YOUR INFORMATION

We collect and use your personal information to:

  • Process payments and fulfill orders.

  • Arrange shipping and provide delivery updates.

  • Respond to customer inquiries and provide support.

  • Process returns, refunds, and exchanges.

  • Improve our website, products, and services.

  • Prevent fraudulent transactions and maintain website security.

  • Send promotional emails and special offers when permitted by law and your preferences.

  • Comply with applicable legal obligations.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in our emails.

3. HOW WE SHARE YOUR INFORMATION

VELORA operates through Shopify and works with trusted service providers to manage our online store.

We may share necessary information with:

  • Shopify, our e-commerce platform provider.

  • Payment providers, to process transactions securely.

  • Shipping and fulfillment partners, to prepare and deliver your orders.

  • Analytics and technology providers, to improve our website.

  • Marketing partners, where applicable and permitted by law.

Some orders are fulfilled by international suppliers and shipping partners, including partners based in China.

We share only the information reasonably necessary for these services.

We do not sell customer mailing lists. Certain advertising and analytics activities may nevertheless qualify as a sale or sharing of personal information under applicable privacy laws.

4. COOKIES AND WEBSITE TRACKING

Our website uses cookies and similar technologies to:

  • Maintain shopping cart and checkout functions.

  • Remember your preferences.

  • Analyze website traffic and performance.

  • Improve customer experience.

  • Support advertising and marketing activities, where applicable.

You can manage cookies through your browser settings and any privacy controls available on our website.

Disabling certain cookies may affect website functionality.

5. HOW WE PROTECT AND STORE YOUR INFORMATION

We take reasonable security measures to protect customer information from unauthorized access, misuse, or disclosure.

Our store is powered by Shopify, and payments are processed through third-party payment providers.

We retain personal information for as long as necessary to fulfill orders, provide customer service, maintain business records, and comply with applicable laws.

Your information may be processed or stored in countries outside your country of residence, including where our technology, payment, and fulfillment providers operate. Where required, we use appropriate safeguards for international data transfers.

No online system can guarantee complete security, but we take reasonable steps to protect the information entrusted to us.

6. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Correct inaccurate personal information.

  • Request deletion of your information.

  • Request a copy of certain information.

  • Withdraw consent where applicable.

  • Opt out of certain targeted advertising or personal information sharing.

These rights may be subject to legal exceptions and identity verification.

To submit a privacy request, please contact us at velora.officialfashionstore@gmail.com.

US customers may have additional privacy rights under applicable state laws. Where required, we provide options to opt out of certain data-sharing activities through our website's privacy controls.

We will not unlawfully discriminate against customers for exercising their privacy rights.

7. CHILDREN'S PRIVACY

VELORA's website is not intended for children under 16.

We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can review and address the matter.

8. THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services.

These third parties may have their own privacy policies, and we encourage you to review them before providing personal information.

For more information about how Shopify handles personal information, please visit the Shopify Privacy Policy.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our services, business operations, or legal requirements.

Any changes will be published on this page with an updated revision date. We will provide additional notice where required by law.

We encourage customers to review this page periodically.

10. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

VELORA Customer Support

Email: velora.officialfashionstore@gmail.com

Contact Form: Contact Us

Official Website: https://velorafashion.co

VELORA is responsible for the personal information it processes as a business, subject to applicable data protection laws.