Shipping policy

At VELORA, we strive to make your shopping experience as smooth as possible. Please review our shipping information below.

Order Processing

All orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive shipping confirmation and tracking information.

Estimated Delivery Times

• United States: 7–12 business days

• United Kingdom & Europe: 6–12 business days

These estimates include order processing and shipping time. Delivery times may vary depending on your location, shipping carrier, customs processing, or unforeseen delays.

Order Tracking

Tracking information will be provided once your order has shipped. Please allow 24–48 hours for tracking updates to appear.

Customs & Import Duties

Most orders are shipped using delivery services that include customs duties and import taxes. However, applicable charges may vary by destination. Please contact us if you have questions about your order.

Delayed or Lost Packages

If your package is significantly delayed, lost, or arrives damaged, please contact our customer support team so we can investigate and assist you.

Contact Us

For shipping inquiries, please email velora.officialfashionstore@gmail.com or visit our Contact Us page.